Terms & Conditions

• All orders are confirmed in writing by quotation or proforma invoice.
• Prices, quantities, grade and delivery terms follow the agreed quotation.
• Payment is by international bank transfer (TT) in the currency stated on the invoice.
• Production and shipment start after the agreed payment terms are met.
• Delivery times are estimates and may be affected by weather, port or customs conditions.

Privacy Policy

We collect only the information needed to process inquiries and orders (name, company, contact details, shipping details). We use it solely for business communication, invoicing and shipment, and we do not sell or share it with third parties except logistics, banking and customs parties required to complete a transaction. To request correction or deletion of your data, contact us by email.

Refund & Claims Policy

• Quality or quantity claims must be reported in writing within 7 days of delivery, with photos and supporting documents.
• If a claim is verified, we will offer a replacement, price adjustment or refund of the affected portion.
• Refunds are paid by bank transfer to the original payer within 14 business days after approval.
• Orders cancelled before production starts are refunded in full; after production starts, costs already incurred may be deducted.

Last updated: October 2026.